- Booking
- Book only through our booking page. Your time includes setup and cleanup. Back-to-back sessions need separate bookings, and bookings cannot be transferred.
- Overtime
- Please finish on time. Overtime is billed in 30 minute blocks at your rate, or at your discounted extra-hour rate for members. Repeated overtime may lead to fees or suspension.
- Memberships
- Every membership has a 2-month minimum. After that, you can cancel any time with 7 days’ notice before your next billing date. Upgrades and downgrades start with your next billing month.
- Cancellations
- Hourly bookings cancelled 24 hours or more ahead receive a credit. Cancellations within 24 hours are charged in full, and no-shows are not refunded. Members get their hours back when they cancel 24 hours or more ahead; later cancellations use the hours. Unused hours are not refunded, and client emergencies do not change this policy.
- Rescheduling
- Ask at least 24 hours ahead, subject to availability. Later requests count as a cancellation.
- Extra hours
- Hourly renters pay the standard rate. Members pay their membership rate before the session starts.
- After hours
- Hourly rates cover 9am to 6pm. Time booked before 9am or after 6pm is $20 an hour extra for hourly renters. Members do not pay this fee.
- Peak times
- Evenings, weekends and busy days. Hourly renters can book any open peak slot. Gold members have full peak access, Silver members have priority and Bronze members can book peak slots when available.
- Cleanup
- Return props, reset lights and stands, remove trash, wipe surfaces, tidy backdrops and sweep if needed. A $25 cleaning fee may apply if the studio is left in poor condition.
- Fair use
- Membership benefits cannot be shared or used to book for other photographers. Overbooking, misusing equipment, avoiding extra-hour fees or unsafe behaviour may lead to suspension without a refund.
- Guests
- Clients, assistants, makeup artists and models must be with the photographer at all times.
- Liability
- We are not responsible for lost or damaged personal items. Equipment is used at your own risk, and damage caused by carelessness will be billed.
- Changes
- Fees and rules may change. We will let members and renters know about any major change.